There have been important changes regarding stadium capacity, parking, tailgating, and other elements of game day for the safety of student-athletes, staff, and fans.
ADA/Accessibility
Wheelchair seating is available in Ben Hill Griffin Stadium. Those fans needing a wheelchair space or accessible seating should visit the Gator Ticket Office prior to game day, or call 800-34-GATOR (352-375-4683 x6800) TDD/TTY 711, prior to game day.
Deaf and Hard of Hearing Guests
Please use the open captioning on both GatorVision boards for game-related information.
AED
AEDs are located in all First Aid Rooms on game day and with ACFR roaming teams. Additional AEDs are located throughout Ben Hill Griffin Stadium.
ATMs
SunTrust ATMs are located in the main concourse adjacent to Gates 8 and 18.
Charging Stations
Cell phone charging stations are located at various locations inside Ben Hill Griffin Stadium.
Concessions
Concession stands are located throughout the Stadium. See the Stadium Map for locations of stands and specialty items. No outside food or drink is permitted.
Concession stands will be open to serve all guests.
- Select concession stands will be open with spaced out points of sale.
- Physical distanced queue lines
- Increased availability of Concession express ordering & pick-up via Gators App
All concession stands are ready to assist with any special needs. Please alert the staff if you need assistance.
CenterPlate is Ben Hill Griffin Stadium’s premiere hospitality provider. It sponsors over 60 nonprofit organizations to fundraise at Gator Football and various athletic events throughout the year.
The successful pilot program introducing beer sales at Ben Hill Griffin stadium for the South Carolina game is being expanded for the game against Missouri on October 31 to include additional points of sale throughout the stadium. In addition, fans will be permitted to take all beverages to their seats.
Credit Cards
VISA, MasterCard, American Express, and Discover are accepted at the Gator Ticket Office, all SportShop locations as well as all concession stands throughout the Stadium.
Elevators
There are two accessible elevators in the Stadium reserved for guests with disabilities and mobility challenges, one in the North End Zone between Gates 7 & 8 and one between Gates 1 & 18 in the South West corner of the Stadium.
Face Coverings
In accordance with campus guidelines, face coverings (over the nose and mouth) are required for all guests throughout the entire game and while on UF campus. This includes when guests are entering and exiting the stadium. Guests may only remove face coverings while eating and drinking but you should be stationary and maintain physical distancing. Failure to comply with this important health guideline could result in loss of ticket privileges.
First Aid Stations
There are eight (8) locations inside the Stadium for medical treatment: outside both Gates 2 and 3, between Gates 13 and 14, and behind section 53 (2nd level). Additionally, stations are centrally located on each level of the North End Zone, and in the South end of Evans Champions Club.
Physicians and emergency medical personnel are available at First Aid Stations to respond to any emergency medical needs. Please ask security personnel for assistance/directions to the nearest station.
A first-aid representative will be located outside each station for a pre-screen process before guests will be permitted to enter the first aid station.
Florida Gators App
In the continued effort to create a championship experience for Gator Nation, the University Athletic Association partnered with VenueNext to design and build an app that augments and enhances the fan experience at all its events.
After the fan downloads the app, it can be connected to their Ticketmaster account so tickets (season, package, or single-game) can be stored inside it for entry into Ben Hill Griffin Stadium using their phone. This feature will be available for all fans this fall.
Students also will have the ability to access their tickets via the mobile app. Their tickets, with seat locations, will be sent directly to students on their phone during the week of a home game.
Once in the stadium, fans will be able to make in-app concessions purchases (i.e. purchase an item in the app and pick up their order at an express pick up line) and store credit card information on the app so cash or a physical credit card won’t be necessary if a fan desires a cashless experience.
DOWNLOAD THE APP MOBILE TICKETING GUIDE
Gates
All gates open 90 minutes prior to kickoff.
There will be 10 gates (West 1-4, North 7-8, East 12, 13 and 15, South 16 and 18), plus the Skybox lobby and Champions Club entrance to enter the stadium. Fans are encouraged to use the gate nearest to their seats to reduce congestion and increase safety. All tickets will be mobile (thus contactless) through the Gators App, with ticketing staff instructed not to touch a fan’s phone.
Students must enter through either gate 12, 13 or 15.
COMPLETE 2020 GATE ENTRY GUIDE
Guest Services
Our guest service staff members are easy to spot in bright green shirts and ready to assist all fans with information, directions, lost and found items, lost children, emergency paging and other services. The Guest Services desk is located at the UAA Switchboard between Gates 1 and 2 on the outer concourse on the west side of the stadium. Guest Services kiosks are also a bright green color and are located at gates 2, 7 and 16.
Lost and Found
Turn in any found items to a Gator Guest Services representative. On game day, items may be retrieved at the main Guest Services desk located in the Gator Ticket Office lobby (between Gates 1 and 2).
Following the football game, all items are held at the Gator Ticket Office (352-375-4683 ext. 6800 TDD/TTY 711), located between Gates 1 and 2.
Lost Persons
Lost children and guests may be taken to any Guest Services booth. For parents or family reconnecting with a lost person, meet your party at the main Guest Services desk located in the Gator Ticket Office lobby (between Gates 1 and 2). If necessary, an announcement will be made to page the missing person.
Media/Press Entrance
The media/press elevator lobby entrance is located outside of Gate 3 on the north end of the skybox main elevator lobby and opens three hours prior to kick-off. All media requesting credentials should contact the Communications Office.
Merchandise: Gator Sportshop
Gator merchandise can be purchased at various locations throughout the Stadium.
The two main Gator SportShop locations are located at the North End Zone at Gate 9 and South End Zone inside Gate 18. Both accept credit and debit cards.
The North End Zone store is open Monday–Saturday from 10 AM to 4 PM, year-round, and 11 AM to 3 PM on Sundays following home football games. The South End Zone store is open Monday-Saturday from 10 AM to 3 PM.
Enhanced social distancing efforts to reduce guest contact including:
- Usage of every other register.
- Limited the number of guests in the store at a given time.
- Floor markers to keep guests distanced.
- Hand sanitizer available at both locations.
Nursing Suite
Nursing mothers, or mothers bottle-feeding their children are welcome to utilize the Nursing Suite behind Sections A and B in Ben Hill Griffin Stadium. Attendees can store medical equipment and pumped milk in the suite throughout the duration of the game. Men affiliated with a nursing woman, or who need to bottle-feed a child are permitted in the lobby of the suite. All items stored in the space must be picked up at the conclusion of the game.
Restrooms
Inside the Stadium: Please refer to the Stadium Map.
Outside the Stadium: Before entering the Stadium, fans may utilize restrooms on campus located at Alfred A. Ring Tennis Complex, James G. Pressly Stadium and Garage IX. Fans may also use the restrooms located inside the main atrium of Exactech Arena at Stephen C. O’Connell Center.
Family Restrooms are for those fans with small children and guests with disabilities, and are located on the West side of the Stadium inside the Gate 2 corridor between sections 6 and 8, and behind section 15. Prior to kickoff and before entering the Stadium, fans may utilize the restrooms inside the main atrium of Exactech Arena at Stephen C. O’Connell Center.
Baby Changing Stations are located in various restrooms throughout Ben Hill Griffin Stadium.
- North End Zone: Gate 8 (Women’s) & Gate 7 (Men’s)
- South End Zone: Gate 18 (Men’s)
- East Side: Section 36 (Women’s) & Section 40 (Men’s)
- West Side: Gate 2 (Men’s & Women’s)
Seatbacks
Personal seatbacks will not be permitted inside the stadium. Seat cushions that are no larger than 16″, do not have pockets, and do not have a back are permitted.
Telephones – TDD Phone Number
For those guests that are hearing impaired, contact the Florida Relay Service at TDD/TTY 711.
Ticket Office
All persons entering the stadium, regardless of age, must have a ticket or proper credential.
- Standing on the seats or bleachers is prohibited.
- Fans may use any gate for entry except for UF students who should enter any of the student gates (12 or 15).
The main ticket office is located between Gates 1 & 2 inside Ben Hill Griffin Stadium. During the week, it is open from 8:30 AM – 5:00 PM. On Game Day it opens 3 hours prior to kickoff
Will-call opens 3 hours prior to kickoff and is located at the Exactech Arena outside gate 1.
The Student Ticket Office, at Gate 13, opens 90 minutes before kickoff and remains open until the end of the 1st quarter to handle any student ticket questions. Students must show their Gator1 ID and their game ticket to enter the game.
Visiting Players Guests and Will Call is located at Gate 17.
For ticket-related issues prior to entering the Stadium, please visit a Ticket Relations Assistance Area located at:
- Exactech Arena outside Gate 1
- Gate 13 (Student Ticket Office)
Water Bottle Policy
Fans are permitted to bring one (1) commercially branded (i.e. Aquafina) empty plastic water bottle, no larger than 20 oz. There are several water bottle filling stations inside Ben Hill Griffin Stadium. Non-disposable water bottles, sport bottles, Nalgene-type bottles, cans, heavy plastic, glass bottles, and thermoses are NOT permitted in the Stadium.
Water Fountains
For fan comfort, water fountains are available throughout Ben Hill Griffin Stadium. Please remember to drink plenty of fluids.